---
title: FAQ
slug: NQLd-faq
docTags: 
createdAt: 2023-08-10T13:55:04.020Z
---

# Common

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### Where can I find information about OctaSpace's seed/private/public sales?

OctaSpace is a fair launch project, meaning there were no pre-sale, pre-allocations, VC's, or ICO's.
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# Marketplace

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### Can't access WEB SSH on Mac using Safari. Asking login and password

Safari on Mac do not support basic HTTP authorization. Need use Chrome or Firefox.
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### Why my application starting too long

If application starting first time on selected machine it must be downloaded first. Depends on application size it may take some time. While application downloading session do not charged.
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# Billing

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### Can I withdraw my unused balance?

No, OctaSpace does not offer the option to withdraw your unused balance after depositing funds into your account. When you add funds to your account, these credits are non-refundable and can only be used for OctaSpace services.

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