FAQ
Q: Do nodes rented terminate automatically?
A: Yes. Render nodes are designed to automatically shut down and stop billing as soon as there is no work left for your project.
The system checks for new tasks every two seconds. If the farm reports that no tasks are available, either because the project is fully rendered or because you have paused the job, the nodes will automatically initiate a shutdown sequence.
Important Note on Pausing: If you pause a project, the farm immediately stops handing out new tasks. However, if a node is already in the middle of rendering a frame, it will finish that frame completely before shutting down to prevent data loss. On slower GPUs or highly complex scenes, a node may stay online for a short period after you hit pause until its active frame is finalized.
Q: Can I manually force a node to stop immediately without waiting for a frame to finish?
A: Yes. If a node is stuck or you need to instantly terminate a lease without waiting for the active frame to finish, you can go to the Monitoring pageRender Nodes monitoring page and click the ✕ (Stop Node) button on that specific node card.
Q: What happens if a node I rented goes offline or crashes mid-render?
A: You only pay for successful compute time. If a decentralized provider node experiences a hardware failure, drops offline, or runs out of system memory during a task, your billing for that specific instance stops immediately. The uncompleted frame task is automatically thrown back into your project queue and re-distributed to your other active nodes so your render can continue without interruption.
Q: Does the platform support custom third-party Blender addons or extensions?
A: Yes, your custom plugins are handled during the packing phase. When you configure your scene parameters within the Blender addon, ensure that you check the settings to include necessary local addon configurations before hitting "Submit Job." The packaging tool wraps your dependencies, texturing paths, VDB simulation volumes, and scripting assets into your secure project archive so the remote compute containers have everything they need to execute identical renders.
Q: What happens if my project runs out of VRAM or system RAM on a rented node?
A: If a scene file is too heavy for the machine you selected, the render task will fail with an out-of-memory error. To prevent this, always cross-reference your scene's complexity before renting nodes. You can use the top search and sidebar filter sliders on the Launch NodesLaunch Nodes page to isolate high-tier graphics chips (like the RTX 5090 or RTX 4090) or to filter strictly for hosts with substantial system RAM and VRAM capacities.
Q: Can I download completed frames while the rest of the project is still rendering?
A: Yes. If you need to check frame composition or quality early on, you can access the web-portal's Project ViewerProject View panel while the job is active. This layout displays your rendered sequence files in real time as they stream to your secure cloud bucket. You can use individual checkboxes to manually select and download specific completed frames immediately without interrupting the remaining active node cluster.
Q: How long are projects stored for and can be downloaded?
A: We store projects for a maximum of 7 days. After 7 days, the project files and all associated rendered frames will be permanently deleted from our servers to free up storage space. Please make sure to download your completed frames via the Blender addon or the Project Viewer interface before this 7-day window expires.
Q: Does the OctaRender platform provide privacy for my renders? Can anyone else access my Blender or render files?
A: Your files are completely secure, private, and accessible only by you.
We are a high-performance cloud infrastructure provider, not an art-harvesting service. Your files, assets, and intellectual property belong strictly to you.
We protect your data using several layers of platform isolation, encryption, and legal safeguards:
- Private Key Encryption: When your project files are transferred to the platform, they are securely linked only to your private farm slot. Access is secured via a unique private key, ensuring that nobody else can access your source files or rendered output.
- Instant Destruction Data Policy: The moment your render job ends or is stopped, the compute container is completely destroyed. Your source files are instantly wiped from the node machine and are not stored permanently anywhere on the network providers' hardware.
- Direct-to-Cloud Output Storage: Your final rendered frames are never saved to the worker node's local storage disks. Instead, they are immediately streamed and uploaded directly to your private storage dashboard.
- Strict Provider Compliance: Every decentralized node provider on our network is bound by strict terms and conditions that legally enforce total data privacy and non-disclosure.
- A Trusted Industry Track Record: We serve a large community of professional 3D artists, studio teams, and prominent content creators. We have engineered our rendering workflow with these rigorous safeguards because we take our reputation and your privacy extremely seriously.
Q: How do I contact the team if I have more questions?
A: You can reach out to the team directly through either of our community and support channels:
- Discord: Join our dedicated OctaRender Discord Server for real-time support, technical troubleshooting, and community discussions.
- Telegram: Connect with us via our Official Telegram Channel for announcements and quick assistance.